![]() Informs management of guests special requests or needs.Remains current on room rates, room availability, group and property events, and emergency procedures.Informs Lead or Supervisor of all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.Explains Players Club benefits and marketing promotions and programs to our guests at every opportunity.May cover for Telephone Specialists, efficiently operates multi-line phone, ensuring effective transfers while prohibiting disconnections. ![]()
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